The main features of our emotion detection tool

How does it work?
USES AND APPLICATIONS
- Call centres, for which this product was originally designed to analyse customer satisfaction and operator fatigue levels and improve scripts on the basis of this analysis.
- Group courses to measure participation levels and improve courses
- ChatBots and AI Gen to adapt responses according to perceived emotion
How does it work?

Based on a corpus of 470 conversations from a call centre, Axys, in partnership with LISN (Laboratoire en Science du Numérique/Digital Science Laboratory), has developed a multimodal (voice and text) emotion recognition technology for telephone conversations in a call centre.
This technology is capable of analysing audio recordings and continuously annotating the emotional states of callers, capturing ‘the subtlety, complexity and continuity of emotions’.
Press coverage