The main features of our emotion detection tool

How does it work?

USES AND APPLICATIONS

  • Call centres, for which this product was originally designed to analyse customer satisfaction and operator fatigue levels and improve scripts on the basis of this analysis.
  • Group courses to measure participation levels and improve courses
  • ChatBots and AI Gen to adapt responses according to perceived emotion

How does it work?

Based on a corpus of 470 conversations from a call centre, Axys, in partnership with LISN (Laboratoire en Science du Numérique/Digital Science Laboratory), has developed a multimodal (voice and text) emotion recognition technology for telephone conversations in a call centre.

This technology is capable of analysing audio recordings and continuously annotating the emotional states of callers, capturing ‘the subtlety, complexity and continuity of emotions’.

Press coverage

[Les Echos] – When AI analyses the voice to decipher our emotions

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[Relation Client MAG] VivaTech 2024: Axys presents an emotional recognition technology

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[B SMART – SMART TECH] Discover the latest innovation presented by Axys at VivaTech 2024!

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