SMART (Self-Monitoring, Analysis and Reporting Technology) Report is a a solution able to record and analyze voice exchanges during a meeting in order to produce an « intelligent » report.
Operation in MVP (minimum viable product) mode to guarantee the delivery of a first product:
- Capture (audio recording)
- ASR (automatic transcription of audio recordings)
- NLU & NLP (natural language comprehension and processing)
- Automatic decision recording
- Automatic action plan
Automatic speech recognition system
With our SMART Report technology, Call Centers can be improved by analyzing all interactions between call center collaborators and customers and as a result, the customer experience will be better too.
- Voice analysis of interactions
- Automatic communication synthesis
- Extraction of information about customer expectations
- Identification of the customer mindset of customers during the various interactions with call centers
Do you want to know more about our SMART Report solution? Contact us!For further information, click here