One the first product created by our artificial intelligence laboratory is a chatbot. « MarcoPolo », our internal project name, has been tested by our colleagues for several months and adopted by our society.
Why a « chatbot » solution?
First of all, we have decided to work on a conversational bot solution to bring to our clients a product that can help them to save time. What do i mean by « save time »? Most of our tasks jobs can be automated, such as integrating a document (invoices, expense reports, etc.) into a cloud solution.
According to a study, 80% of companies will use chatbots to manage their customer interactions by 2020(1). In this economic paradigm boosted by new technologies, conversational agents and artificial intelligence represent a small revolution: their availability, speed and precision make them essential tools. While companies may still think they are expensive and complex to implement, they have a strong interest in leveraging these technologies today to prepare for the future.
A first step towards artificial intelligence
Chatbots are a first step towards raising awareness of the real potential of artificial intelligence. Indeed, to be fully effective, their implementation can be a first step in the construction of a multi-service platform. These new « technology hubs » could host conversational agents and allow the development of applications dedicated to specific needs with AI. That’s why we work on it!
How does-it work?
Our conversational bot solution is based on:
- Identity security and management
- Services and tools
- Data architecture
- Data preparation and processing
- Data usage
Application components
Publishing channels
« My Axys » is our internal communication application.
Do you want to know more about our conversational bot solution? Contact us!
1 – Methodology: During the third quarter of 2018, Deloitte interviewed 1,900 executives in companies involved in the prototyping or deployment of AI solutions in seven countries: Australia, Canada, China, France, Germany, France, the United Kingdom and the United States. This survey was complemented by a round table discussion and interviews with experts.
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