Axys awarded Grand Prix Syntec Conseil 2024 award

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Axys wins the Gold Award at the Grand Prix Syntec Conseil 2024: recognition of excellence for our Colissimo Customer Service transformation

We are proud to announce that Axys has been awarded the highest distinction of the “Grand Prix Syntec Conseil” 2024, the “Prix Or” , in the Organizational Transformation category. This prestigious award recognizes our collaboration with Colissimo Customer Service in an ambitious and innovative project that reinvents the traditional codes of customer relations.

A disruptive transformation driven by symmetry of attention

In 2019, Colissimo has initiated a large-scale transformation program aimed at revolutionizing its customer service. The aim: to rethink the organization, structure, culture, processes and working hours of its teams to meet the strategic challenges of tomorrow.

Working closely with Axys, the project was based on the principle of symmetry of attention, placing the expectations of customers, employees and management on an equal footing. This win-win-win approach has enabled us to build a sustainable, forward-looking business model.

A disruptive and exemplary program: We adopted an iterative co-construction methodology, actively involving employees at every stage of the process, and thus creating a break with traditional customer relations center models.

A successful transformation that keeps its promises

Thanks to this collaborative approach, the program has exceeded its initial objectives:

  • For customers: a significant improvement in satisfaction thanks to smoother, more personalized interactions.
  • For employees: a better quality of working life, simplified processes and a more adapted organization.
  • For Colissimo: enhanced performance, in line with its strategic ambitions, and better adaptation to the challenges of the sector.

This project is a perfect illustration of how a well-thought-out transformation can have a positive impact on the entire ecosystem, while reconciling innovation, operational efficiency and team well-being.

Rewarding teamwork

This award is the fruit of a formidable synergy between the Axys teams and the Colissimo Customer Service teams, as well as the trust and commitment of La Poste. Our heartfelt thanks go to:

  • To La Poste and Colissimo, for their bold vision and involvement in this project.
  • To our Axys teams, for their enthusiasm and rigor throughout the three and a half years of co-construction.
  • And finally, to Syntec Conseil, for this recognition which highlights the real and lasting impact of consulting on organizations.

Recognition that commits us to the future

This Gold Award confirms Axys’ excellence in supporting complex organizational transformations. More than just an award, it reinforces our conviction that approaches centered on people and innovation are the key to successful transformations.

At Axys, we will continue to push back the boundaries, co-construct disruptive solutions and accompany our customers towards a sustainable, responsible and high-performance future.